Everyone wants innovations, and everyone feels the need for change to create those innovations. The path to change is having the right attitude, knowing the tools and methods required, and an organisation that supports individuality and freedom of choice.
Here is what the good people at Helsingin Energia have to say about our collaboration with them in making the change actually happen. Read the thinking behind this story in our blog: http://blog.futurice.com/lean-service-creation-part-2-the-training
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