Lead Service Designer / Researcher (m/f/x)

Munich

At Futurice, we create digital services that people love. Take the opportunity to shape and influence our client's business and raise the benchmark of design quality. As a service designer, you will help the world's leading businesses to develop compelling and well-thought out design solutions as a hands-on practitioner and coach.

Not right for you? Back to job board

Let’s figure out if we fit together.
Read on to find out more about your future role.

We are human first. And ethics matter tremendously. Mutual respect is an essential condition, as is passion, talent and energy. All team members need to be ambitious self-starters and have a desire to be part of a workplace with a lean, flat structure, built on a foundation of Nordic straightforwardness. Individuals are constantly given opportunities to learn and grow in collaboration with wonderfully nice and extremely talented people.

Take a look at what we do and what we've done and get in touch. Don’t just tell us where you have worked or studied, tell us who you are and where you are heading and what you can bring to the Futurice design team. Describe what you already know and what you want to learn next and take a look at how to write a great job application.

What we expect:

  • Fluent in German and English.
  • A strategic and creative thinker, able to inspire team members and clients with compelling, well-thought out design solutions.
  • 5-7 years of experience in creating and bringing products and services to market. If you have less but believe you have what it takes, please feel free to tell us what else you would bring to the role.
  • Ability to lead large scale design projects and related accounts.
  • Demonstrated experience in leading multiple cross-discipline teams.
  • High level of expertise in planning and conducting customer research, user tests and concept validation process.
  • Deep experience in planning and facilitating collaborative workshop activities that help shape and define consumer-facing experiences.
  • Proficient in synthesising quantitative and qualitative data from multiple sources to identify opportunities and recommend design directions.
  • High level of expertise in tackling and solving complex business challenges.
  • Ensure the work is grounded in a deep and contextual understanding of what matters to the people we are designing for.
  • Manage design research relationships with partners and clients.
  • Evolve and innovate the Service Design and Design Research practice, pulling in state-of-the-art methods from external and internal expertise.
  • First-class visual and verbal storyteller with strong analytical skills. Able to eloquently articulate strategy, concepts and rationale in a comprehensive and understandable manner verbally, written and visually
  • Enthusiasm for digital design best practice, new interaction models, design standards and emerging technologies.
  • You are driving design quality, practice and offerings that meet business and user goals as well as creating new offerings within Futurice.
  • Expertise in collaborating with other designers, developers and advisors.
  • Be a Futurice ambassador, attending and helping to plan studio and community events, workshops, and conferences.
  • Interest and participation in professional industry groups, conferences, speaking engagements, publications, etc.

Nice-to-have:

  • Background in psychology, sociology or ethnography.
  • Previous collaborations with data science experts.
  • Experience in strategic foresight or trend analysis.
  • Experience in brand identity and brand strategy.
  • Experience in digital Marketing or marketing strategy.
  • Experience in change management, operational improvement and metrics consulting.

A strong portfolio is a crucial accompaniment to your application, including several examples of successfully launched products, services and results that demonstrate strategic, conceptual and creative thinking, reflecting an extensive and comprehensive understanding of the design process.

We offer you a great workplace with awesome colleagues, interesting projects with the possibility of working at Futurice offices abroad for shorter or longer stints, excellent tools and benefits, a social responsibility program to take pride in and great possibilities for continuous learning and professional growth. We are proud of our lean, flat organization and distinctive organizational culture – one that has been selected as the best place to work in Europe twice.

You are not a morning person? You need to pick up your kids from school? We believe in well-rested people doing concentrated and impactful work. Therefore we have flexible working hours.

If you feel like you've just been described above, are a nice guy or gal who is absolutely fun to work with, and would like to work with some of the nicest and most talented people in the industry, we would love to get your application!

Please send a few lines about yourself using the form below.

About Munich

The city has Germany’s strongest economy and it shows in the pace and ambition level of our office. The Munich office is located right next to the Munich river Isar and on a sunny day the terrace and backyard offer a great opportunity to get some rest and enjoy the time with your colleagues outside.

About Futurice

Futurice is a new breed of innovation consultancy that has digital values at its core. We inject life into digital solutions by designing innovative mobile apps and online software – all with a focus on user experience and interaction. We believe that the winning recipe for digital projects is happy people, happy customers, and happy users. Our customers span financial services, media, automotive and energy, amongst others.

Founded in 2000 we are over 550-strong and growing. A Finnish company, our HQ is in Helsinki and we have offices in Tampere, Stockholm, Oslo, London, Berlin, Munich and Stuttgart. For more information, visit www.futurice.com.

More questions?

Ready to apply?

We're truly looking forward to hearing from you.