Lead/Senior Service Designer

Tampere

At Futurice, we create digital services that people love. We'd love you to take the opportunity to shape and influence our clients' business and raise the benchmark of design quality. As a Lead / Senior Service Designer, you will have a key role in helping the world's leading businesses to develop compelling and well-thought out design solutions as a hands-on practitioner and coach.

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Let’s figure out if we fit together.

Read on to find out more about your future role.

We are human first. And ethics matter tremendously. Mutual respect is an essential condition, as is passion, talent and energy. All team members need to be ambitious self-starters and have a desire to be part of a workplace with a lean, flat structure, built on a foundation of Nordic straightforwardness. Individuals are constantly given opportunities to learn and grow in collaboration with wonderfully nice and extremely talented people.

Above all, designers need to share an excitement about innovative and beautifully crafted digital experiences that have a positive impact on people’s lives and deliver real value.

What we expect:

  • Fluent in English, preferably also Finnish
  • Minimum 5-7 years of experience in creating and bringing products and services to market
  • High level of expertise in planning and conducting customer research and facilitating collaborative workshop activities that help shape and define user-facing experiences
  • Proficient in synthesising quantitative and qualitative data from multiple sources to identify opportunities and recommend design directions
  • Ensure the work is grounded in a deep and contextual understanding of what matters to the people we are designing for
  • First-class communication skills with the ability to eloquently articulate concepts and rationale in a comprehensive and understandable manner verbally, written and visually
  • Enthusiasm for digital design best practice, new interaction models, design standards and emerging technologies

What we expect from Lead:

  • Demonstrated experience in leading multiple cross-discipline teams
  • Ability to lead large scale design projects and related accounts from design point of view
  • A strategic and creative thinker, able to inspire team members and clients with compelling, well-thought out design solutions & service concepts
  • Manage design research relationships with partners and clients
  • Evolve and innovate the Service Design and Design Research practice, pulling in state-of-the-art methods from external and internal expertise and further developing our Lean Service Creation methodology
  • You are driving design quality, practice and offerings that meet business and user goals as well as creating new offerings within Futurice

Nice-to-have:

  • Experience in UX design
  • Experience in strategic foresight or trend analysis
  • Experience in brand identity and brand strategy
  • Experience in digital Marketing or marketing strategy
  • Experience in change management, operational improvement and metrics consulting

One Nice-to-have would be excellent. Two would blow our minds. Three may bring us to tears. Your superpower is not on the list? Surprise and convince us!

A strong portfolio is a crucial accompaniment to your application, including several examples of successfully launched products, services and results that demonstrate strategic, conceptual and creative thinking, reflecting an extensive and comprehensive understanding of the design process.

We want you to love your job, and we'll do our best to make it happen.

If there's one thing we know, it's picking people, so you'll work with a team of enthusiastic and ambitious people from different countries and background who aim to create a caring and inclusive workplace. We want to have a positive impact in the world, and it shows. We want you to succeed and will help you in becoming a better version of yourself!

We love Tampere for its cozy atmosphere, thriving tech scene, and good international connections. We're also super proud of our 70-strong crew and our loft office in the beautiful Tampella landscape by the rapids. If you want to experience other cities you also have the opportunity to work at our other sites, e.g. London, Berlin or Helsinki, through client projects or our FutuHike program. Futurice also offers sponsorships for open source contributions that you do in your free time. And since you know best what tools you need, you get to pick your work laptop, smartphone, tablet or smartwatch.

If the above sounds like something you can and want to do, and you're a friendly person who is fun to work with, we would love to get your application! Please send it along with your CV and possible portfolio to careers.tampere@futurice.com, or use the form below.

NOTE: We are currently not able to offer visa sponsorships for Tampere, so unfortunately we can't take applications from outside EU/EEA forward. However, do by all means take a look at our positions in the Helsinki HQ!

Ready to apply?

We're truly looking forward hearing from you.

We want you to apply

In addition to our challenging projects, incredible people, and amazing culture, these are some of the (many) benefits you would enjoy as a member of the team.

16L daily coffee consumption
570 m2 of penthouse loft space
33 office events in 2017

Ready to apply?

We’re truly looking forward to hearing from you.
I want to apply