Kajsa is a business consultant with strong process design skills. She delivers service strategies, service visions and concepts to drive action that meet business goals and end-user needs. Kajsa likes to work from top down, i.e. from strategy to concept to hands-on execution, and thrives on challenges that require building something new with a multidisciplinary team. Before joining Futurice Kajsa led the development of cross-functional processes in an energy company. She has experience from e.g. redesigning services utilising Smart Metering and leading a company wide crisis management project.