Riikka is a service designer intrigued by listening to others. Imagining the future is her core interest - and helping organizations and teams to get there. Empathy and her hands-on experience in gathering insights has ensured that her projects always have the users' fingerprints on them. Riikka's imagination blooms in a team, as a facilitator or a team member. Riikka is an experienced Lean Service Creation (LSC) and facilitation coach, and she believes that with LSC teams really learn and get concrete results.