Biometrics is already rapidly changing how we interact with intelligent systems. Interfaces are moving out of sight, and interactions becoming increasingly effortless for users. As an easy, intuitive and accessible form of interaction, face recognition aligns perfectly with this trend. The best UI is no UI – if the customer is not expected to do anything, it is very hard for them to do anything wrong.
Between the check-in proof of concept and the info screen demo at Slush, approximately 1000 people experienced our biometrics-augmented service concepts.
The check-in trial at Helsinki Airport proved that face recognition can be used to create user-friendly biometrics solutions that enhance the travel experience, even in a high people-flow environment with high security requirements. Feedback showed that users are ready to embrace these services, with 100% of respondents stating they would like to use the service again.
The early adopter crowd that tried out the info pillar demo at Slush was equally excited about the technology and eager to know when it would be available at the airport. The system used emotion recognition as a way to submit feedback on the demo – more than 80% of the users were happy or positively surprised by it.
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