Futurice and Fortum used the Lean Service Creation (LSC) methodology to co-create a successful energy optimization service. The project began with validating the end user problem as one worth solving. After the first concept was defined, it was immediately validated with the end users and then moved forward to build an MVP (Minimum Viable Product), which included both the initial design and development phases of a mobile web application.
The concept was based on project partner company’s Leanheat optimization product. The result is a service that allows each end user to monitor and adjust their building’s climate and send timely, accurate feedback. With this solution, the entire heating system can now be optimized, not only according to the outdoor temperature, but also based on a building’s indoor temperature and humidity.
Fortum SmartLiving meter is installed.
“The best thing about the service is that the heating costs for our building have decreased by 13% in less than a year.”
As Oy Espoon Kilonhovi
Fortum Smart Living is a completely new type of household service that easily scales. Installing the Smart Living sensors takes just minutes and requires no actions from the customer.”
After very positive feedback Fortum decided to scale the initial service to include not just building residents, but also housing companies that are responsible for apartment management and maintenance. In this second phase, building managers are provided with regular reports that offer an overview of their entire housing company heating profile, including both the current situation and also the historical data.
apartments using the service*
*Fortum SmartLiving Lämmityksen optimointi
average savings per year
The service is now available to approximately 15,000 homes in Finland, Poland and Norway. This strong growth is expected to continue, and the service will be expanded by introduce new features such as water consumption monitoring.
This Futurice client solution is significant for a number of reasons. In this project we, together with Fortum and Leanheat, created a service that brings interior climate control closer to end users, while also helping to save on heating costs. Additionally, it both gives residents enhanced transparency and control, and provides Fortum with an additional competitive edge and greener social image.
The service enables value chain optimization from residents and apartments to heat production and choice of fuel supply.
Fortum is a leading clean-energy company providing customers with electricity, heating and cooling, as well as smart solutions for improving resource efficiency. Headquartered in Espoo, Finland, Fortum also provides services for the power generation sector, and solutions for consumers so that allow them to make smarter, more well-informed energy choices.
Fortum employs around 8,000 professionals in the Nordic and Baltic countries, Russia, Poland and India. In 2017, their sales were EUR 4.5 billion. Fortum is listed on the Helsinki Nasdaq.
Anniina Lehtinen, Business Director