Energy markets are diversifying at a rapid pace. Finding the right revenue model in an environment where your customers are also producers of energy can be complicated. Now more than ever, customer-centricity is the key. Utilities have to embrace a full-service customer-oriented approach. This requires a new kind of company culture.
Energy companies have vast amounts of data, much of it under-utilised. With the right partners, aggregated data can be combined in a very useful way and used to develop smart electricity solutions that have an impact on both the household and grid level.
New ways for monitoring temperature and humidity creates cost savings for households
Around the world, the need to make buildings more energy efficient and reduce CO2 emissions is becoming increasingly important. Together with Fortum Smart Living we sought a way to optimize the entire heating system.
Environmentally and economically more efficient hydropower production
Energy market volatility has a major impact on both the sustainability and profitability of energy production. We worked with Fortum Apollo to improve the optimization of its energy production and sales.
Discover new customer value at the intersection of e-mobility & energy
Energy flexibility becomes increasingly important. Together with Digital Energy Solutions, a joint venture between BMW Group and Viessmann group, we created an user experience strategy focused on providing the optimum energy solution, based on economy, sustainability and supply security.
Build an end-to-end digital sales & delivery platform for renewable energy
Working with E.ON, we created a seamless and transparent customer experience for buying solar panels and home batteries via a set of digital touchpoints. They help customers calculate the potential benefits and investments, be informed of their order status, and their timetable for installation.
Since the advent of energy deregulation and market-driven electricity pricing, there is a need for ways to match consumption data with generation data. Unfortunately with traditional electricity meters this is difficult. As the customer expects energy providers to be more than a boring necessity though, it is time for them to become full-service providers and use their potential to really look after their customers, their homes and their communities.