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Creating a Frictionless Financial Service

Bringing retail customer experience to the banking sector

Moneycorp

We helped Moneycorp stand out from the pack with a comprehensive redesign drawing on our tech capability combined with user-centered design expertise and Moneycorp's own specialists.

The Challenge

As other sectors pushed ahead with customer experience-led change programmes, Moneycorp saw an opportunity to bring retail banking-style best practice to its own offering.

Using lean and agile ways of working, the engagement unfolded from an initial mobile user experience review and Service Vision Sprint (SVS) to a full platform rebuild project.

Futurice has partnered with Moneycorp since 2016 to design and build a new customer-centric platform and service experience. We’ve worked closely with their domain experts in navigating a complex mix of regulatory environments and financial systems, to co-create a best-in-class international payment platform.

We overhauled Moneycorp’s user-facing online platform for private and corporate customers, bringing in best-in-class modern web technologies (including React & Redux, Styled Components and Typescript). We also created an internal UI component library to support a white labeling solution and reduce launch time in new territories from six months to just one or two.

This isn’t an IT project. This is a business change - the way your whole organisation interacts with customers is going to be different.”

Nick Haslehurst

CFO, Moneycorp

The new online registration system, launched mid-2017, doubled conversion rate from ten to twenty per cent.

We created an internal UI component library to support a white labeling solution and reduce launch time in new territories from six months to just one or two.

We overhauled Moneycorp’s user-facing online platform for private and corporate customers.

Why it matters

To progress Moneycorp’s product launch strategy, we helped roll out an iterative release process, meaning we had real data early with an MVP in the first few months. A new online registration system, launched mid-2017, doubled conversion rate from ten to twenty per cent.

Over the course of the project, we’ve actively worked to refresh and improve working culture and processes rather than operating as a siloed and outsourced vendor. Ensuring collaborative and creative work can happen at speed, has helped to deliver a smooth and frictionless product for Moneycorp’s customers.

About Moneycorp

UK-based Moneycorp are global specialists in currency exchange and international payments, handling a huge volume of transactions for a wide variety of corporate, institutional and individual customers in over 190 currencies.

Want to know more about this?

Contact

David Mitchell, Managing Director, UK

+44 7805 149369

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